PayPal Seller Protection
On a popular marketing forum I visit, perhaps to much, the topic of PayPal and buyer complaints on digital items & services come up a lot.
Generally, the person is asking what to do about the complaints and multiple always reply “refund it as PayPal always finds in the favor of the buyer.”
Well, this is far from the truth.
PayPal, as a general rule, only sides with the buyer if it’s a tangible item and the seller can’t provide proof of shipping and delivery to the buyers confirmed address.
If it’s a digital item, you simply need to put the IP as the tracing number and let PayPal know that it was an intangible item in the notes section. Then PayPal will find in your favor the majority of the time.
Note: If you get a lot of buyer complaints, PayPal will close/freeze your account. So keep this in mind and re-examine your products/service/sales process.
-Garrie
