GetResponse 6.0: The Good, The Bad, The Worse
Today GetResponse launched it’s latest version boasting of 100+ new features such as:
- A totally new interface
- Video email marketing
- Surveys
- Split-tests
- Email analytics
So I wanted to take some time and let you know what I think about the main ones so far.
Let’s get to it.
The new interface: Yup, it’s new and has that Web 2.0 look and feel to it but it has settings in places that don’t make sense, the hover menus don’t have all the links and to really top it off, it doesn’t fully work in IE.
However, once the bugs are fixed, I think the new interface will be an improvement.
Video email marketing: Can you say rip-off?
It’s not video email marketing. It’s sending an email that links to a video on the GetResponse servers.
Sure, they host the video for you and even have a recording tool but it’s not rocket science to put a video online. Especially with sites like YouTube. Which would bring you more traffic anyway since other people can find it.
I think this was added mainly because they already had the technology for it with their TalkStream service.
Surveys: Another rip-off.
Yes, it’s nice to know what your clients want/think but there are numerous free/low-cost solutions for this.
For example: SurveyMonkey.com & Easy Poll Creator
Split-tests: A needed feature for sometime. I haven’t used it yet though because it doesn’t work in IE and is a little cumbersome.
Email analytics: It’s a nice feature but you can’t do anything in the account with the data. It just tells stats right now.
That covers the main features of the “biggest GetResponse update to date” and as you can tell, the main features aren’t worth the price increase.
Overall, the GetResponse upgrade isn’t worth what they are charging and will not improve your email marketing. At least not with anything tha could be done already.
However, even though the upgrade is worthless, I will remain a GetResponse client because it will take months to move everything and they have TWO features that I need.
Garrie
You forgot to mention the fact that 24 hours after this “upgrade” was done, most of the getresponse system still doesn’t work. Webforms still broken, followup messages broken, message testing broken, etc etc.
They disabled registration on their forum to stop complaints, and they disallow comments on their blog for the same reason. Emails to support go unanswered. Canned responses rule in the few forum posts there are.
Everyone screws up from time to time. What marks out the profesionnals is how they deal with it (or don’t). Is this a company you would trust with your business?
@angrymarketer
Well, I didn’t forget. Just decided not to. I was/am hoping it will be fixed today and I expected some issues. Not this many but some.
Their whole system is a joke. It was before this upgrade and it still is after. Their customer support people talk to you like you’re just an inconvenience and they continue to ignore things that should be done.
I just wish I would had began with aweber in the first place. Now I’m stuck with GR unless I want to lose subscribers.
I’d love to hear from anyone who has successfully switched established lists from GR to AW?
I have always been reasonably happy with GetResponse but this is just getting beyond a joke. The problems with the upgrade have just gone on too long now and I think they will lose a lot of customers over this.
I would also be interested in hearing from anyone who has successfully switched lists from GR to AW.
You forgot to mention the fact that 168 hours after this “upgrade” was done…